Do you remember ever playing the old "Telephone" game? That's the one where you have a group whisper some message from person to person until the message gets around the whole group. Rarely does the message make it the whole way around intact.
Have you ever been in the middle of a conversation or meeting and lost focus of what the other person was saying?What happened just then?
Of course, there are many reasons why things like this happen, but effective communication and active-listening can dramatically reduce or eliminate many simple problems. In the Telephone game, not only is there the potential for miscommunication between two people but then multiply that by the number involved! Did the person relaying the message to you repeat it accurately? Is it skewed because of their perspective of the original message they heard? Did you not hear it accurately because you couldn't understand them and were afraid to ask them to repeat it? How about when you lost focus during the meeting: was it because they made a point that was contrary to yours and you were formulating a rebuttal in your mind already?
Communication is more than the words you speak. As part of a dynamic team, you not only individually perform the physical tasks needed for the job at hand, you must collectively pool your individual views and ideas. Effective communication can help your team express their ideas in a productive environment and focus them into a collective vision.When providing communication-coaching skills, we combine coaching techniques like active listening, focus, perspective, emotional intelligence, and others to improve your casual conversations as well as your professional conversations or presentations.